Frequently Asked Questions

General Questions:

What are your business hours?

We can be reached 7 days a week, from 8:00AM to 8:00PM, by calling 610-353-1438. You can also Contact Us 24 hours per day through our website.

All messages are returned promptly and in the order that they are received.

Where are you located?

Ryan Party Rentals operates out of Broomall which is located in Delaware County, Pennsylvania. This is not a store front. All orders can be made by phone, or we can meet with you for an onsite consultation. All orders placed with Ryan Party Rentals are delivered directly to you.

Do you deliver?

Yes. All orders placed with Ryan Party Rentals are delivered to you. There is a $50 delivery fee on most local orders. Additional delivery fees will be applied to orders delivered to more distant locations. Deliveries are made to a convenient point for the delivery vehicle to park. Extra charges will result in deliveries to upstairs, elevator use, or any point where extra time is involved.

What are your areas of operation?

In general, we serve all of South Eastern Pennsylvania, South Jersey, and Delaware. Our main operations are in the following counties:

  • In Delaware we primarily operate in New Castle County.
  • In New Jersey our primary areas of operation are Burlington, Camden, Gloucester, and Salem Counties.
  • We operate in Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties in Pennsylvania.

If you reside outside of these counties, we do travel further on a per event basis. Contact Us to inquire.

Rental & Billing Questions:

Do you set you set up the equipment?

Setting up for an event doesn’t have to be stressful. We do the work for you! Say goodbye to the hassle of learning to set up tents and equipment just before your party. Our experienced installers set it all up for you quickly and neatly. All pricing includes set up.

When is payment required?

All orders require a 50% deposit to be confirmed. The remainder of the balance is paid prior to the date of delivery. Acceptable forms of payment include all major credit cards, check, or cash. Checks as a final payment for the remaining balance must be received by Ryan Party Rentals at least one week prior to rental date. The 50% deposit is refundable only if a reservation is cancelled at least 15 days prior to the rental date.

Prepayments and/or desposits paid to secure orders are only refunded if a reservation is canceled at least 15 days prior to the event. A 25% cancellation fee will be charged in the event that a tent is cancelled from an existing reservation within 15 days of the event, or a 50% cancellation fee within 7 days of the event.

What payment methods do you accept?

We accept all major credit cards (Visa, Master Card, and Discover &American Express) cash and checks. An additional deposit may be required when paying by cash or check (the additional deposit amount is based on the amount of order placed).

What if I need to change my order?

Minor changes to orders prior to the event are often expected, as the number of guests can frequently change. We recommend that you attempt to make any changes at least one week prior to delivery. We will make every effort possible to meet your needs.

What is your cancellation policy?

Reservations can be cancelled anytime. However, the 50% deposit is refundable only if a reservation is cancelled at least 15 days prior to the rental date.

Where can I find a copy of your Rental Agreement?

A copy of our Rental Agreement Terms & Conditions can be found by clicking here.

Event Planning Questions:

What is the difference between a pole tent and a frame tent?

Location of the tent is the largest factor in deciding on a pole tent vs. a frame tent.

Pole tents are much more common for outdoors parties than frame tents. They simply require a surface in which stakes can be driven into the ground. Any grassy area, whether in a residence, park, business, or any other venue, would be an ideal spot for a pole tent.

IMPORTANT: All pole tents require at least 6 additional feet in length and width of the tent for proper staking. Example: 20’ x 30’ pole tent would require a 26’ x 36’ area. In some circumstances, pole tents can be set up in asphalt. Additional fees are applied for the extra labor involved plugging of holes in asphalt at the end of the rental.

Frame tents are commonly used in tighter areas, as they do not require additional space for staking. Decks, patios, parking lots, or anywhere that stakes cannot be used are ideal locations. Weights are frequently used to anchor down the frame tent.

What tent size do I need?

If you are not sure how to go about choosing a tent size for your event, the following questions will guide you through your decision:

  • How many people will be attending?
  • What type of surface will the tent be installed on? Grass, gravel, blacktop etc? Is the surface level?
  • What size and shape tables do you prefer?
  • Will you need a head table, buffet table, cake table, beverage area, etc.?
  • Will your event continue into the evening hours? Do you need lights or heaters?
  • Would you like a dance floor under the tent?
  • Does your entertainment require a surface for their equipment? Do you need a stage?
  • Is it a buffet or sit down dinner?
  • Does your caterer require a seperate area for food preperation?

Once you know what your event will be like, it is time to look at Table Sizes And Seating to determine the space you need.

How many people can I fit at a table?

Table Sizes for Seating Up To 10 People at a Dinner Party:

A rectangular 6’ by 30” table seats up to 8 people
A rectangular 8’ by 30” table seats up to 10 people
A 48 “ round table seats 6-8 people
A 60” round table seats 8 to 10 people.

There are some occasions where people expect and don’t mind being crowded, like a Christmas or family birthday dinner. It’s part of the whole tradition to squeeze in at every corner.

At other times, if you want to have more people than your table fits comfortably, consider having a buffet instead.

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